Effective date: March 10, 2023
At TMEDY INC ("TMEDY," “we,” or “us”), we respect and are committed to protecting your privacy. Generally, you can browse through our website without giving us any information about yourself. This privacy policy is meant to help those that use our services to explore providers or book appointments (“users”) and doctors and other healthcare specialists, professionals, providers, organizations or agents, or affiliates thereof that use our platform services (“Healthcare providers,” and collectively with users, “you,” or your”) understand how we treat your personal information. When we do need to collect your Personal Identifiable Information (defined below) to provide you with the Service, or when you choose to provide us with your Personal Identifying Information, this Privacy Policy describes how we collect, use, and disclose your Personal Identifying Information, except for personal health information submitted by you in the course of using our Service, which is covered by our Notice of HIPAA Privacy Practices (the "HIPAA Policy"). Any conflict between this Privacy Policy and the HIPAA Policy with respect to such submitted personal health information shall be resolved in favor of the HIPAA Policy. Also, please note that, unless we define a term in this Privacy Policy, all capitalized terms used in this Privacy Policy have the same meanings as in our Terms of Service. Therefore, please make sure that you have read and understand our Terms of Service. Changes to this Privacy Policy.
Any information that is collected via our Website, App, or Service is covered by the Privacy Policy or the HIPAA in effect at the time such information is collected. We may amend this Privacy Policy from time to time. If we make any substantial changes in the way we use your Personal Identifying Information, we will notify you of those changes by posting on the Service, App, and Website or by sending you an email or other notification, and we will update the "Updated Date" above to indicate when those changes will become effective.
TMEDY Inc. collects several types of Personal Information. For example, to use some of its services and access certain areas of the Site, you must provide Personal Information that can be traced back to You, such as full name, street address and zip code, telephone number, e-mail, gender, date of birth, insurance coverage, social history and known health characteristics and medical needs. We collect this Personal Information that You voluntarily provide through the use of online data entry, survey, product purchase, and registration forms. Tmedy gathers most of this Personal Information from You during an initial voluntary User registration process for the Site. Tmedy also occasionally asks you for Personal Information at other times, including when you complete optional survey forms, fill out optional contact forms for additional information on particular products and services, or use a particular service.
We collect information about your location when you use or access our site. The degree of precision of the location data varies depending on the source of such information. Those sources include. Your Internet browser and your IP address. We collect and use this location-related data in order to:
Deliver content that is relevant to you based on your location
Restrict certain access to our site.
You may disable the collection and use of your browser location data through browser settings.
To access and use TMEDY Inc On-Line Appointment Request ("OAR") or schedule an appointment using TMEDY Inc On-Line Appointment Schedule ("OAS") (individually and collectively referred to as the "Appointment Services") to make an appointment with providers of healthcare services (collectively, "Healthcare Providers"), You must submit to Us the requested appointment information (the "Appointment Materials") during the completion of the Appointment Services scheduling process within the Site.
This personally identifying information that You submit with the Appointment Materials can be traced back to You and will include or be linked or associated with health-related information, such as physical or mental health conditions and the treatment of these conditions and other health-related information that You choose to share with Us.
The combination of this Personal Information with health-related information provided by you with the Appointment Materials is called "Protected Health Information" and is subject to special rules under a federal law called the Health Insurance Portability and Accountability Act of 1996 or "HIPAA", for short. Tmedy Inc. treats all personally identifiable information received from you with the Appointment Materials or created from your use of the Appointment Services as Protected Health Information, regardless of whether an appointment is scheduled or a scheduled appointment is fulfilled. Personal Information that includes or is linked or associated with health-related information that You submit elsewhere on the Site without the Appointment Materials is not Protected Health Information and is not treated as such by Tmedy Inc. or under HIPAA.
The Privacy Policy's references to "HIPAA" are to this law and the various laws that have amended it, including most recently the Health Information Technology for Economic and Clinical Health Act.
A "cookie" is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the website uses to track the pages you've visited, but the only PII a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other websites. Some parts of the Service use cookies to understand user traffic patterns and to tell us how and when you interact with our Website, App, and Service. We do this in order to determine the usefulness of our Website, App, and Service information to our users, to see how effective our navigational structure is in helping users reach that information, and to customize and improve our Website, App, and Service. Unlike persistent cookies, session cookies are deleted when you log off from the Website, App, and Service and close your browser.
If you prefer not to receive cookies while browsing our Website, App, and Service, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use/navigate through many parts of our Website, App, and Service, although if you do so, you may not be able to access all portions or features of the Website, App, and Service. Some third-party service providers that we engage (including third-party advertisers) may also place their own cookies on your hard drive. Note that this Privacy Policy covers only our use of cookies and does not include the use of cookies by such third parties
"Web Beacons" (also known as Web bugs, pixel tags, or clear GIFs) are tiny graphics with a unique identifier that may be included on our Website, App, and Service for several purposes, including delivering or communicating with cookies, tracking and measure the performance of our Website, App, and Service, to monitor how many visitors view our Website, App, and Service, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).
Information Related to Your Use of the Service. If you have not created an account, when you use our Service, you use our Service, App, and Website anonymously. We do automatically log your IP address (the Internet address of your computer) and other information such as your browser type, operating system, the web page that you were visiting before accessing our Website, App, and Service, the pages or features of our Website, App, and Service to which you browsed to give us an idea of which part of our Website, App, and Service you visit and how long you spend there (we refer to this information as "Log Data"). But we do not link your IP address to any PII unless you have logged in via your account. We use Log Data to administer the Website, App, and Service and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance the Website, App, and Service by expanding their features and functionality and tailoring them to our users’ needs and preferences.
Information Sent by Your Mobile Device. We collect certain information that your mobile device sends when you use our Website, App, and Service, like a device identifier, user settings, and the operating system of your device, as well as information about your use of our Website, App, and Service. You understand that, by logging into the App on your mobile device, some information pertaining to your medical treatment may be stored on your mobile device. We are not responsible for any unauthorized access by any third party to such information on your mobile device.
Location Information. When you use our App, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or course location if you enable location services on your device. We may use location information to improve and personalize our App for you. If you do not want us to collect location information, you may disable that feature on your mobile device.
Opt-Out. We may periodically send you free newsletters and e-mails that directly promote our Service. When you receive such promotional communications from us, you will have the opportunity to "opt out" (either through your account or by following the unsubscribe instructions provided in the e-mail you receive). We do need to send you certain communications regarding the Service and you will not be able to opt out of those communications – e.g., communications regarding updates to our Terms of Service or this Privacy Policy or information about billing.
Your PII is not shared outside of the Companies without your permission, except as described below.
Information Shared with Our Services Providers. We may engage third-party services providers to work with us to administer and provide the Service. These third-party services providers have access to your PII only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your PII for any other purpose.
Information Shared with Third Parties. We may share your aggregated information and non-identifying information with third parties to conduct ongoing quality improvement activities, or for industry research and analysis, demographic profiling, and other similar purposes.
Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including PII, is considered to be a business asset. Thus, if we are acquired by a third party as a result of a transaction such as a merger, acquisition, or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your PII, may be disclosed or transferred to a third-party acquirer in connection with the transaction.
Information is Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to the government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to enforce our Terms of Service, (ii) to respond to claims, legal process (including subpoenas); (iii) to protect our property, rights and safety and the property, rights, and safety of a third party, our users, or the public in general; (iv) to stop any activity that we consider illegal, unethical or legally actionable activity; and (v) as required in accordance with HIPAA or related applicable local, state or federal laws (please refer to the HIPAA Policy). Your Ability to Review Your Account and Information .
If you are a registered user with an account, you can review your PII by going to www.TMEDY.com and signing in using the login page.
Your account information is password-protected for your privacy and security. The Companies safeguard the security of the information you provide to us with physical, electronic, and managerial procedures. In certain areas of our Website and App, we use industry-standard SSL encryption to enhance the security of data transmissions. While we strive to protect your PII, we cannot ensure the security of the information you transmit to us, so we urge you to take every precaution to protect your PII when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
We follow generally accepted security standards to protect personally identifiable information submitted to us, both during its transmission and after we receive it. However, no internet transmission method or electronic storage practice is 100 percent secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, contact us at: [email protected]
Tmedy sites are general audience sites intended for users 18 years of age and older. We do not knowingly collect personal information from persons under the age of 18.
The Website, App, and Service contain links to other sites that are owned or operated by third parties. We are not responsible for the content, privacy, or security practices of any third parties. To protect your information, we encourage you to learn about the privacy policies of those third parties.
We reserve the right to modify this Policy at any time, so please review it frequently. The provisions contained herein supersede all previous notices or policies regarding our privacy practices and any previous terms and conditions that governed the subject matter covered herein.
Your information is stored by the Companies on controlled servers with limited access and may be stored and processed in the United States or any other country where the Companies or agents are located. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there. Those who choose to access and use the Service from outside the U.S. do so on their own initiative, at their own risk, and are responsible for compliance with applicable laws.
If you can't find the information you're looking for on our website, email our support team with your query. Try to provide as much detail as you can to help our team resolve your issue quickly.